Privacy Policy

The Tudor Barn Belstead (TTBB)
Effective Date: 04/10/2023

The Tudor Barn Belstead (“TTBB”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information when you interact with us, including:

Contact Information
Name, email address, phone number, and postal address.

Event Details
Information relating to your wedding or event, such as date, guest numbers, preferences, and specific requirements.

Payment Information
If you make a booking or payment, we may collect payment-related information. Payments are typically processed securely by third-party providers and we do not store full card details.

1.2 Usage Data

We may collect non-personal data about how you use our website, including:

Log Data
IP address, browser type, device information, referring/exit pages, and date/time of visits.

Cookies
We use cookies and similar technologies to improve website functionality and user experience. You can manage cookies via your browser settings.

2. How We Use Your Information

We use personal information to:

  • Manage enquiries, bookings, and event planning

  • Communicate with you about your enquiry or booking

  • Send marketing communications where you have opted in

  • Improve our website and services through analytics

  • Comply with legal and regulatory obligations

2A. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following lawful bases:

Contract
Processing is necessary to take steps at your request before entering into a contract or to fulfil a booking or service.

Legitimate Interests
Processing is necessary for our legitimate interests in operating and improving our business, provided your rights are not overridden.

Consent
Where you opt in to marketing, we rely on your consent. You may withdraw consent at any time.

Legal Obligation
Processing may be necessary to comply with legal or regulatory requirements.

3. How We Protect Your Information

We implement appropriate security measures including:

  • SSL encryption for data transmission

  • Access controls and restricted permissions

  • Regularly updated systems and safeguards

  • Secure storage practices

While we take reasonable steps to protect data, no system is completely secure.

4. Disclosure of Your Information

We may share personal data with:

Service Providers
Trusted third parties who assist with website hosting, payments, marketing, or administration. They may only use data to provide services to us.

Legal Authorities
Where required by law or to protect our legal rights.

We do not sell personal data.

5. Your Rights and Choices

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion where legally permissible

  • Opt out of marketing communications at any time

To exercise your rights, contact us using the details below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

6. Data Retention

We only keep personal data as long as necessary for its purpose or legal requirements.

Typical retention periods:

  • Enquiry data: up to 12 months where no booking occurs

  • Booking and event records: up to 6 years after the event

  • Financial records: up to 6–7 years for tax purposes

  • Marketing data: until consent is withdrawn or after prolonged inactivity

  • Website analytics: typically up to 26 months

Data is securely deleted or anonymised when no longer required.

7. Cookies Policy

Cookies are small text files stored on your device. We use cookies to:

  • Ensure website functionality

  • Improve performance and usability

  • Analyse site traffic

You can disable cookies in your browser settings, though this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies.

9. Changes to this Privacy Policy

We may update this policy occasionally. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

info@thetudorbarnbelstead.co.uk

By using our website and services, you agree to this Privacy Policy.